Introduction
Management simply refers to organizing and coordinating activities of an organization in order to meet the defined goals. It is an important aspect that should be incorporated into every organization or business for it to achieve its success (Noe, Hollenbeck, Gerhart, & Wright, 2017). Literally, management is very important to an organization because it assists in achieving the organization’s goals, enhances efficiency, establishes a dynamic organization and also improves productivity while meeting the needs of the society (Noe et al., 2017). Therefore, it is important for Ngau Tahu Tourism Company to have proper management for it to be successful. Ngai Tahu Tourism is a renowned tourism company based in New Zealand offering touring and outdoor adventure activities in various tourist attraction sites (“Ngāi Tahu Tourism,” n.d.). This company has an intimate relationship with the landscape, rich cultural heritage as well as reputable hospitality which reinforces their tourism activities. It has grown and needs to expand its areas of business into other industries such as the beverage industry in order to maximize its profits. Therefore, the proposed business area is a night club to be named as, “The Miz Club.”
The Miz Club is a night club that is to be established near Ngai Tahu’s areas of operation. Since Ngai Tahu is a tourism company, it has many customers who come to seek for their tour guide services. This is another lucrative business opportunity for Ngai Tahu to take advantage from its customers. Apart from offering tour guide services to its customers, Ngai Tahu can also take advantage and refer these customers to their night club, The Miz Club, for refreshment and enjoyment especially after a tiresome day of touring and hiking. This business is ideal because Ngai Tahu’s customers seek their services simply because they want to have time and enjoy themselves of their normal tiresome day-to-day routine. It would be the advantage of Ngai Tahu suppose they establish the night club so as to offer a full package of fun services which would attract more customers. Most of the customers who come to seek for Ngai Tahu’s services are adults. Adults like spending much time at clubs as their favorite joints where they can hang out with their friends or interact with new people; therefore, it is essential that Ngai Tahu opens this night club business. This paper reports a new area of business for Ngai Tahu Tourism Company, The Miz Night Club.
Major functions
Human resource department
Venturing into this night club business, the human resource management has to organize the business by finding and employing the best talent. By doing so, the human resource department will have ensured that the company has enough workforce by employing enough employees who include; waiters, cleaners and bar tenders (Bratton & Gold, 2017). This department also has to plan for work schedules and assign tasks and roles to every employee so as to ensure effective services. The human resource department also has to lead them in establishing the employer-employee relations that will help in creating collaboration and smooth transition of work and activities in the company. Also, this department can control work schedules and employees duties by ensuring that everyone performs their duties and as well make an adjustment to them if need be.
Marketing department
The marketing department has to plan for proper ways of attracting more customers to the new night club. This entails planning for the most appropriate marketing and promotional methods to attract more customers to The Miz Club. Moreover, the marketing department has to organize to market their services by liaising with the media and also through search engine optimization of the company’s website (Bratton & Gold, 2017). It is also tasked to lead in carrying out campaign management meant for marketing initiatives. This helps in ensuring that the marketing campaigns are effective and appropriate. Also, the marketing department should control marketing promotions by allowing only appropriate promotions to be advertised and also by eliminating ineffective marketing promotions that are resourceful to the successful implementation of The Miz Club.
Finance department
The finance department is tasked to undertake financial planning for the implementation and operation cost of the business in the night club. This department also has to organize for financial sources and ways of raising funds to initiate the night club business (Bratton & Gold, 2017). Also, finance department has to take control of the way financial resources are used and managed in the company to avoid wastage and ensure proper use of these resources. Additionally, the finance department has the role of leading proper financial management by ensuring proper use of funds and appropriate spending in order to ensure that the night club business is successful.
Operations department
The operations department has to control the night club’s operations by assessing and identifying probable risks that are likely to be encountered which could lead to lower cash flow and high insurance rate then establish a strategic plan with approaches to reduce the business losses (Bratton & Gold, 2017). This department also has to organize for healthy and prospective business practices that do not result in losses and as well lead by example by conducting training to employees on how to undertake risk-free operations in their services.
Managerial skills
Planning
Planning is a very important managerial skill to every business, especially when starting a business. Planning is crucial prior to the initiation of The Miz night club. Planning is necessary in order to ensure that enough resources are available so as to successfully initiate the business (Cascio, 2015). Planning also helps in aligning services that will meet the customer’s preferences and taste. Specifically, the New Zealand cultures, values and embrace local whiskey. Therefore, planning is important here to ensure that locally manufactured whiskey are provided in the club.
Delegation
Delegation is another important managerial skill that needs to be applied to the night club business. Delegation of roles and responsibilities to every employee in the company is important in achieving the business’ goals as well as meeting the customers’ needs (Cascio, 2015). Delegation entails assigning specific roles to every employee which promotes specialization and as a result leads to improved service provision. For instance, in the night club business, some employees can be assigned to be waiters and in charge of serving and attending to customers while some can be assigned to be bar tenders in charge of keeping sales records and selling drinks.
Managerial Roles
Entrepreneur
One of the managerial roles that have to be applied to the The Miz Club is by being an entrepreneur. Ngai Tahu’s management has to act as an entrepreneur by assessing the night club and analyzing the available resources and also identifying the business opportunity in the area (Cascio, 2015). It should also identify the challenges that are likely to be encountered before initiating the business so that those challenges can be planned for and mitigated early enough. Entrepreneurship is appropriate to the New Zealand culture; this is because they value exploiting resources for financial gains and taking advantage of business opportunities. Therefore, Ngai Tahu can take advantage of this business opportunity to maximize on its profits.
Leader
Ngai Tahu’s management should act as a leader by leading the company to expand its business into the beverage industry by opening the night club. The management should spearhead the company’s operations to focus on achieving the company’s goals (Cascio, 2015). As a leader, Ngai Tahu’s management should ensure that it provides all the resources needed to begin the night club business and ensure that the business is effective. As a leader, the business operations should ensure that they conform to the New Zealand culture.
Management theories
Classical theory
Classical theory can be applied to Shotover jet in order to improve its efficiency and effectiveness. Essentially, this theory is based on the assumption that employees exclusively have economic and physical needs. The main focus of this theory is specializing in labor, centralized decision making and leadership as well as maximizing profit (Cokins, 2017). Application of this theory to Shotover Jet Company can improve its efficiency because profit is maximized due to increased production through labor specialization and also centralized decision making which ease work processes.
Humanistic theory
The assumption of this theory is concerned with human needs and values. Based on this theory, employees are not viewed as economic assets valued mainly due to their productivity but as individuals who have basic needs and require different daily tasks (Bratton & Gold, 2017). This theory is applicable to Franz Josef Glacier Guides Company; whereby the company takes into consideration employees needs by offering them good wages and encouraging job rotations rather than overexploiting them with little pay and tedious fixed job tasks. As a result, this will lead to the achievement of the company’s goals.
Contemporary theory
The assumption of this theory is that there is no better manner of organizing, leading or making decisions for an organization. However, this is possible by considering internal and external situations (Bratton & Gold, 2017). The best way for Glacier Hot pools to ensure efficiency and effectiveness of its management is by considering its internal environment and external environment. The company has to ensure that both internal and external situations of the company are in a good position. Efficiency improves when the internal and external situations are conducive for a healthy business thus resulting in the effectiveness of the business.
Principles of decision-making
It is a good idea that Ngai Tahu’s CEO and stakeholder choose to enhance organizational performance through the initiation of operations of Rainbow Springs Kiwi Wildlife Park in Auckland. This is because this decision has been based on the purpose-driven principle. This is evident from the reason for initiating the business is to enhance organizational performance (Bratton & Gold, 2017). Moreover, the decision is inclusive since both the CEO and stakeholders have been involved in this crucial decision. Also, the decision to start the business has been based on voluntary terms. The CEO and the stakeholders have volunteered and no one has forced them into it. This decision also is self-designed by giving all parties involved in it equal opportunity to take part in designing a collaborative process (Bratton & Gold, 2017). This is evident as the stakeholders have their will to determine what they want too just as the CEO has his opportunity to decide what he wants. The decision is treated with respect. This is clear in the manner in which diverse values and interests have been acknowledged by incorporating the stakeholders in the decision-making process (Bratton & Gold, 2017). Lastly, accountability has been placed on both parties involved therefore making this decision viable.
Conclusion
To sum up, The Miz night club is a good and appropriate business area that Ngai Tahu should adopt since it takes advantage of Ngai Tahu’s customers to increase profits and as well is beneficial to Ngai Tahu as it provides additional fun and enjoyment services which will attract more customers to Ngai Tahu. It is clear that managerial roles and skills, as well as departmental management functions, play a critical role in determining business success. Additionally, managerial theories and principles of decision making process help in ensuring the efficiency and effectiveness of a business. Taking all these aspects into consideration, The Miz night club is a viable business area for Ngai Tahu to venture in.