An argumentative Essay about how Statistical Process Control, which is largely a production quality method, can be employed in the service industries.
Statistical Process Control whilst primarily a manufacturing quality technique can be usefully applied in service industries. According to above lines, delivery of service is being compared in context to expectation of customers and divergence of expected service quality from delivered quality creates the gap. Ladhari (2009) stated that four characteristics of service like intangibility, heterogeneity, …